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Delivery/Shipping:
The Next Day service is Guaranteed as long as the order is placed before 3pm. We do not ship orders or make deliveries on Saturdays, Sundays or Bank Holidays. Items shipped via Royal Mail may take up to 7 Days to arrive and can sometimes be delayed due to circumstances beyond our control. All goods are insured (which is included in the cost).
Returns Policy:
Before returning any goods, a GRN (Goods Return Number) must be obtained from our Customer Services. If goods have been ordered in error and the customer wants to return them to us, a re-stocking fee of £5 + 20% will be charged. Returns will need to be shipped back to us for inspection. As soon as the item has been checked and found to be faulty, a replacement will be sent out to you the same day, or a refund issued. |
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